Issue Resolution

The Issue resolution and feedback applications provide a centralised system to capture feedback for any large project and to audit and report on key issues, from inception through to resolution.

By providing an audit trail on each key issue, the responses can be audited and tracked to ensure that any issues is not repeated on future initiatives - this provides a key method to ensure that previous issues are not repeated on new projects and that the organisation has a process in place to refine their approach to specific projects and provide a clear learning tool to the wider business.

The example to the right shows an example feedback process to detail each issue raised, to view the details of each issue and the pathway taken to resolve. This can then be searched, exported and actioned to ensure that future projects on a similar theme can be reviewed and action taken to avoid issues happening again moving forward.